Frequently Asked Questions
Everything you need to know about our premium home products and services.
What is the typical lead time for furniture and decor orders?
Most in-stock items are processed within 2-3 business days. Custom or oversized furniture pieces typically ship within 4-6 weeks, depending on the manufacturer's schedule.
Do you offer international shipping for home goods?
Currently, Ply Online ships to all 50 states and Canada. For other international inquiries, please contact our support team for a custom freight quote.
What is your return policy for home accessories?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the delivery of my large furniture order?
Once your order leaves our warehouse, you will receive a tracking number via email. For white-glove deliveries, our carrier will call you directly to schedule a specific delivery window.
Are your wood products sustainably sourced?
Yes, Ply Online is committed to sustainability. We partner with suppliers who utilize FSC-certified timber and eco-friendly manufacturing processes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.